Find it all in one platform
With wolkvox, optimize your customer experience by integrating all the channels in your contact center and allowing your agents to perform all interactions from a unified dashboard.
With wolkvox, optimize your customer experience by integrating all the channels in your contact center and allowing your agents to perform all interactions from a unified dashboard.
It integrates all your operation’s contact platforms into a single dashboard. wolkvox offers you an omnichannel strategy that includes calls, video calls, social media interactions, chat, messages and even web callback to return customer calls.
Immediately attend customer interactions with the ease that only voice allows. We offer outbound call integration with by-the-minute use charges to any destination, and an inbound line where you can potentially obtain local numbers for over 70 countries, allowing you to configure a world-class call center.
Offer your customers closer support from anywhere in the world with the option to receive video calls via web and mobile pages from Contact Center agents without specialized infrastructure investments. This will allow you to create greater empathy and inclusion amongst all the consumers of your products and services.
wolkvox allows you to manage callbacks from the website, using a web form that allows users to enter personal data that are sent to a predictive campaign for immediate contact.
Click to call allows you to let your customers choose whether they prefer to be contacted via telephone by clicking on a button or filling out a form with their data. Click to call increases contactability, improves attention, and allows you to gather useful information for your databases.
In its beginnings, before smartphone messaging apps, SMS was widely used for personal communications. Now you can continue using it to invite your customers to events, send notices, send alarms, coordinate evacuations, and confirm banking transactions or purchases, among others.
Easily and quickly configure chats and chatbots using the omnichannel components of our contact center platform. You can have a single interface to speed up flowchart learning and configuration, allowing you to build the same code for different channels. In other words, you can make changes to all the chats you have configured with a single click, whether it is your website webchat, Facebook Messenger, WhatsApp Business, Instagram Direct, Line or Telegram.
Respond to comments on your images using an Artificial Intelligence engine.
Automatically receive and respond to mentions made in your tweets, using attention flows configured by you.
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