Make the best decisions for your company based on data analysis
wolkvox BI is a Business Intelligence feature that helps you manage all the data you collect through wolkvox Manager metrics, which are classified into different categories: Service, Efficiency, Effectiveness and Satisfaction.
By extracting, transforming and analyzing the information from these metrics, going from the general to the particular, you will be able to interpret the performance of your agents, improve indicators and provide a better experience to your customers.
