By 2023, technological innovations that are already noticed in the market will set trends, and new ones will take on great relevance. Thus, bots, industrial platforms in the cloud, adaptive AI, and the metaverse will define the solutions, products, and services that the world of technology will present to us over the next 12 months.
One of the innovations that has been and will continue to be an increasingly strong trend is the bot (virtual assistant, chatbot and voicebot). The launch of ChatGPT at the end of 2022 marked a new use for this technology. Yes, although OpenAI created the GPT model in 2020, and it has three different versions, just a few weeks ago, the general public had the opportunity to interact with it. The conversational bot with remarkable writing skills which comes to life thanks to the Natural Language Processing (NLP) model designed by this company.
According to Rowan Curran, technology analyst at Forrester, the capabilities of chatbots such as ChatGPT will not necessarily be reflected in independent Artificial Intelligence applications, but will be incorporated into the platforms we use daily such as Microsoft Word, Google Sheets or search engines in order to optimize our workflows.
At the outsourcing industry (BPO) level, chatbots will be one of the technological solutions that will help companies optimize their resources. According to Gartner, by 2026, the AI use in contact centers will represent a reduction in operating costs of 80,000 million dollars, since 1 of 10 agent interactions will be automated. Also, the prestigious consultancy states that in 2022 end users spent 2,000 million dollars on solutions with conversational AI.
Listen to our podcast about The conversational bots boom:
In addition to chatbots, Gartner presents in its annual report 10 strategic technology trends that will guide cutting-edge companies like yours in aspects such as optimization, scalability and discovery. We present them to you below:
1.Digital immune system
Starting this year, organizations should have a robust digital system that reduces potential risks and achieves digital immunity. It must combine technologies such as observability, AI testing, software supply chain security, and more. According to the consultancy, by 2025, those who own a digital immune system (SID) will improve customer satisfaction by reducing their downtime by 80%.
2. Applied observability
Using observable data in an integrated and carefully designed system will facilitate decision-making at all company levels. IT reduces latency and strengths its competitive advantages for the customer. In short, putting data to practical use would optimize business operations in near real-time.
3. AI Trust, Risk and Security Management (AI TRiSM)
According to Gartner, by 2026, companies that guarantee the transparency, trust, and security of Artificial Intelligence will improve their adoption by the company itself and its customers by 50%. The instrumentalization of these three aspects is known as AI TRiSM (AI trust, risk, and security management).
4. Industrial Cloud Platforms
Migrating to the cloud is the first step to being more agile, innovative, and flexible when talking about contact center solutions. The Gartner report indicates that by 2027 up to 50% of companies will use industrial platforms in the cloud, as these integrate all the services they may require and adapt to the needs of each sector.
5. Platform Engineering
Forward-thinking companies have started creating platforms where end users can find all the tools and functionality they need in one place. This trend points to precisely that, to make available to customers a solution that generates the minimum possible overhead costs, increases their productivity, and reduces their cognitive load.
6. Getting wireless value
In an increasingly interconnected world, it is mandatory to design an intelligent infrastructure strategy, including a broader spectrum of wireless solutions to provide a cost-effective, reliable, and resizable technical base to reduce capital expenditures.
7. Super-apps
Identifying users’ needs is the key to designing a super-app that provides them with standard functions and access to independently created mini-apps. By 2027, more than half of the world’s population will use multiple super-apps daily, Gartner says.
8. Adaptive AI
With the rise of AI use, it is mandatory to maintain it in the different environments of a company. Therefore, adopting AI engineering practices to create and manage adaptive AI, which uses real-time feedback to dynamically learn and apply adjustments to changing environments, will allow us to have a 25% advantage over other companies in the operation of AI models at an overall level by 2026.
9. Metaverse
The metaverse combines multiple themes and technological trends to bring to life intraverses that allow companies in all sectors to give them different uses. Therefore, the focus now will be on improving employee interaction, collaboration, and connection in virtual workplaces such as those offered by the metaverse.
10. Sustainable technology
According to Gartner, sustainable technology is “a solution structure that increases the energy and material efficiency of information technology services.” Also, it generates greater operational resilience and financial performance. Creating sustainable solutions opens up other paths for growth, and a great example is being in the cloud.
At wolkvox, we develop cloud solutions with Artificial Intelligence, which for about ten years have been aligning with at least 8 of the 10 strategic technology trends proposed by Gartner for 2023. Could you deduce what they are?
Digital immune system, TRiSM AI management, industrial cloud platforms, platform engineering, wireless value creation, superapps, adaptive AI and sustainability are all fields to which our solutions and applications belong and the way in which our customers and us manage them.
Which of these trends would you like to adhere to your business? Contact us and let’s do it together.
By 2023, technological innovations that are already noticed in the market will set trends, and new ones will take on great relevance. Thus, bots, industrial platforms in the cloud, adaptive AI, and the metaverse will define the solutions, products, and services that the world of technology will present to us over the next 12 months.
One of the innovations that has been and will continue to be an increasingly strong trend is the bot (virtual assistant, chatbot and voicebot). The launch of ChatGPT at the end of 2022 marked a new use for this technology. Yes, although OpenAI created the GPT model in 2020, and it has three different versions, just a few weeks ago, the general public had the opportunity to interact with it. The conversational bot with remarkable writing skills which comes to life thanks to the Natural Language Processing (NLP) model designed by this company.
According to Rowan Curran, technology analyst at Forrester, the capabilities of chatbots such as ChatGPT will not necessarily be reflected in independent Artificial Intelligence applications, but will be incorporated into the platforms we use daily such as Microsoft Word, Google Sheets or search engines in order to optimize our workflows.
At the outsourcing industry (BPO) level, chatbots will be one of the technological solutions that will help companies optimize their resources. According to Gartner, by 2026, the AI use in contact centers will represent a reduction in operating costs of 80,000 million dollars, since 1 of 10 agent interactions will be automated. Also, the prestigious consultancy states that in 2022 end users spent 2,000 million dollars on solutions with conversational AI.
Listen to our podcast about The conversational bots boom:
In addition to chatbots, Gartner presents in its annual report 10 strategic technology trends that will guide cutting-edge companies like yours in aspects such as optimization, scalability and discovery. We present them to you below:
1.Digital immune system
Starting this year, organizations should have a robust digital system that reduces potential risks and achieves digital immunity. It must combine technologies such as observability, AI testing, software supply chain security, and more. According to the consultancy, by 2025, those who own a digital immune system (SID) will improve customer satisfaction by reducing their downtime by 80%.
2. Applied observability
Using observable data in an integrated and carefully designed system will facilitate decision-making at all company levels. IT reduces latency and strengths its competitive advantages for the customer. In short, putting data to practical use would optimize business operations in near real-time.
3. AI Trust, Risk and Security Management (AI TRiSM)
According to Gartner, by 2026, companies that guarantee the transparency, trust, and security of Artificial Intelligence will improve their adoption by the company itself and its customers by 50%. The instrumentalization of these three aspects is known as AI TRiSM (AI trust, risk, and security management).
4. Industrial Cloud Platforms
Migrating to the cloud is the first step to being more agile, innovative, and flexible when talking about contact center solutions. The Gartner report indicates that by 2027 up to 50% of companies will use industrial platforms in the cloud, as these integrate all the services they may require and adapt to the needs of each sector.
5. Platform Engineering
Forward-thinking companies have started creating platforms where end users can find all the tools and functionality they need in one place. This trend points to precisely that, to make available to customers a solution that generates the minimum possible overhead costs, increases their productivity, and reduces their cognitive load.
6. Getting wireless value
In an increasingly interconnected world, it is mandatory to design an intelligent infrastructure strategy, including a broader spectrum of wireless solutions to provide a cost-effective, reliable, and resizable technical base to reduce capital expenditures.
7. Super-apps
Identifying users’ needs is the key to designing a super-app that provides them with standard functions and access to independently created mini-apps. By 2027, more than half of the world’s population will use multiple super-apps daily, Gartner says.
8. Adaptive AI
With the rise of AI use, it is mandatory to maintain it in the different environments of a company. Therefore, adopting AI engineering practices to create and manage adaptive AI, which uses real-time feedback to dynamically learn and apply adjustments to changing environments, will allow us to have a 25% advantage over other companies in the operation of AI models at an overall level by 2026.
9. Metaverse
The metaverse combines multiple themes and technological trends to bring to life intraverses that allow companies in all sectors to give them different uses. Therefore, the focus now will be on improving employee interaction, collaboration, and connection in virtual workplaces such as those offered by the metaverse.
10. Sustainable technology
According to Gartner, sustainable technology is “a solution structure that increases the energy and material efficiency of information technology services.” Also, it generates greater operational resilience and financial performance. Creating sustainable solutions opens up other paths for growth, and a great example is being in the cloud.
At wolkvox, we develop cloud solutions with Artificial Intelligence, which for about ten years have been aligning with at least 8 of the 10 strategic technology trends proposed by Gartner for 2023. Could you deduce what they are?
Digital immune system, TRiSM AI management, industrial cloud platforms, platform engineering, wireless value creation, superapps, adaptive AI and sustainability are all fields to which our solutions and applications belong and the way in which our customers and us manage them.
Which of these trends would you like to adhere to your business? Contact us and let’s do it together.
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