URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_1&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows to identify by agent the number of calls that have been tagged with the same code and the description of the code.

Benefit:

It is useful to identify the most used codes by a specific agent to track their performance and better understand the operation by knowing the most frequent reasons for interaction with the customer.

How it works:

• This API is consumed by GET method.
• To consume this API you must replace in the URL {ip_ipdialbox} with the server nomenclature of the operation and the {token} generated from Wolkvox Manager to obtain the information securely.
• Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
• In terms of time, to track your operation you can make a consumption every 5 minutes of the information.