URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_10&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report identifies the detail of those voice interactions that are initiated by the customer and are attended by the agent, providing information such as date, time, skill, number from which the call was made, type of interaction and time in seconds that waited before being attended.
Benefit:
This report allows to identify the calls that are received in the operation and are managed by the agents, identifying the skill and the waiting time to traceability on those interactions.
How it works:
- This API is consumed by GET method.
- To consume this API you must replace in the url {{wolkvox_server}} for the nomenclature of the operation server.
- The wolkvox–token header must be used to use the authorization token.
- Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
- In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
- This API can receive the parameter skill_id = all.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| skill_id | Numeric Identification of the Skill | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TY |
|---|---|---|
| conn_id | Corresponds to the call identification number | String |
| skill_id | Refers to the numerical identification of the skill | String |
| skill_name | Name of the skill | String |
| date | Indicates the date with the year–month–day–hour format | String |
| result | Refers to the result of the call (abandoned – attended) | String |
| ani | It is the telephone number from which the inbound call originates (Automatic Number Identification) | String |
| answer_time | It is the time it takes the agent to answer an inbound call from the time it enters the skill | String |
| agent_id | It refers to the numerical identification of each of the wolkvox Agent users | String |
| type_interaction | Indicates the type of interaction | String |