URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_2&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report identifies the details of those voice interactions that are initiated by the customer and that the customer abandons before being attended, providing information such as the date, time, skill, the number from which the call was made, the type of interaction and the time in seconds that the customer waited before abandoning the call.
Benefit:
This report allows to identify the calls that are received in the operation and that are not attended by the agent, identifying the skill and the waiting time to make traceability on these interactions.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
- This API can receive the parameter skill_id=all.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Required report type | String |
| skill_id | Numeric identification of the skill | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| skill_name | Name of the skill | String |
| skill_id | Corresponds to the identification number of the skill | String |
| conn_id | Corresponds to the identification number of the call | String |
| date | Indicates the date with format year-month-day-time | String |
| result | Refers to the result of the call (abandoned – answered) | String |
| ani | Is the telephone number from which the inbound call originates (Automatic Number Identification) | String |
| abandon_time | Is the time in seconds on inbound calls that the customer waited before hanging up | String |
| type_interaction | Indicates the type of interaction | String |
| customer_id | Customer identification number | String |