URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=routing_points
Description:
This API allows to have a basic report about the routing points of the operation.
Benefit:
It allows to have basic information of each one of the routing points and the activation status of each one of them.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| rp_id | Refers to the numerical identification of the routing point | String |
| rp_name | Name of the routing point | String |
| ivr_active | IVR status (yes/no) | String |
| chat_active | Chat status (yes/no) | String |
| interaction_active | Interaction status (yes/no) | String |
| crm_active | CRM integration status (yes/no) | String |
| last_use | Date in year-month-day-time format of the last use of the routing point | String |