URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=calls_last_10 Description: This report allows you to consult all the calls received or made in the operation in the last 10 minutes relating the type of call, the result, the date and the client’s ID. Benefit: Monitor calls in the last 10 minutes in your operation to know in detail how it is developing taking into account the type of call (inbound – outbound) and the customer id. How it works:

• The consumption of this API is done by GET method.
• To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
• The wolkvox-token header must be used to make use of the authorization token.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

REQUEST

NAME	DESCRIPTION	TYPE
api	Type of report required	String

RESPONSE

NAME	DESCRIPTION	TYPE
type_call	Is the type of call (inbound, outbound and internal)	String
result	Is the result of the interaction	String
date	Date on which the call was made	String
tel_number	Indicates the telephone number	String
customer_id	Corresponds to the customer identification number	String
conn_id	Corresponds to the call identification number	String