URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
API that allows to obtain information on the percentage of time in silence of each agent during their interactions.
Benefit:
It allows obtaining relevant information for decision making based on the performance of the agents.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | The numeric user ID assigned to each of the wolkvox users Agent | String |
| agent_name | This is the name assigned to each wolkvox user Agent | String |
| agent_dni | Is the identification document of each wolkvox user Agent | String |
| silence | Averaged percentage of silence on calls | String |