URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to track quality evaluations in detail by interaction and consolidated by each consultant, even adding comments on the management, identifying the call ID, date and coding.
Benefit:
Evaluate in a particular and general way the performance of the agents according to the standards defined for the operation in order to create action and reinduction models if necessary.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the call identification number | String |
| agent_id | Refers to the numerical ID of each wolkvox user Agent | String |
| agent_name | Name of the agent | String |
| comments | Comment text about the quality evaluation | String |
| precision_unit_critical_error | It is the percentage that indicates the critical errors not made by the agent (100%) or made by the agent (0%) | String |
| precision_opportunity_error | Is the percentage indicating the critical errors not made by the agent (100%) or made by the agent (0%) | String |
| accuracy | Is the average percentage of the rating of the agent evaluations | String |
| date | Indicates the date in year-month-day-time format | String |
| survey | Relates to the template used for the evaluation | String |
| cod_act | s the ID of the typing or coding code used by the agent | String |
| channel | Channel through which the interaction took place | String |
| feedback | Feedback | String |
| skill_id | Identification number of the skill where the call occurred | String |