URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_6&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to count by result (cancelled, channel unavailable, congestion, unattended and busy) the number of outbound calls not connected to the customer.
Benefit:
Knowing in a global way the reason for contacting customers allows you to generate strategies to improve contactability.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date(YYYYmmddHHiiss) | String |
| date_end | Fecha Final (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| result | Refers to the result of the call | String |
| count | This field indicates quantities or countss | String |