URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/information.php?api=agents_in_skill&skill_id={{skill_id}}
Description:
This API allows to have information about the agents that are related to the requested skill.
Benefit:
It allows to have basic information such as agent’s extension number, name, last login and level of expertise.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
- You must replace in the url {{skill_id}} by the identification number of the skill you want to obtain the information.
- Use the wolkvox-token header to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | This is the extension number that is assigned to each wolkvox Agent user. | String |
| agent_name | This is the name assigned to each wolkvox Agent user. | String |
| last_use | Date and time of agent’s last login | String |
| expertise | Level of expertise assigned to the agent in the skill consulted | String |