1. Agent time by state - Wolkvox

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APIs Reports Manager

1. Agent time by state

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description: This report provides a complete view of agent management by summarizing the advisor’s activity individually, indicating the total of managed calls (inbound/outbound/internal), the time used in each phase of customer service (ring time, ACW, and AHT), date and time of Log In/Log Out, in addition to the amount of hits and RPC.

Type of request: GET

How it works:

This API is consumed by GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation server and {{token}} generated from Wolkvox Manager to obtain the information securely.
Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

REQUEST

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

RESPONSE

Response

NAME	DESCRIPTION	TYPE
agent_id	It is the numerical user that is assigned to each of the Wolkvox Agent users.	String
agent_dni	It is the identification document of each of the Wolkvox Agent users.	String
agent_name	It is the name that is assigned to each of the Wolkvox Agent users.	String
calls	Indicates number of calls (inbound, outbound, and internal).	String
inbound	The number of incoming calls handled by the agent.	String
outbound	The number of outgoing calls handled by an agent.	String
internal	Refers to calls handled within the operation.	String
ready_time	It indicates the time the agent has remained in ready auxiliary state.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_1&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_1&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_1&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_1&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "Information found for the current month",
    "data": [
        {
            "agent_id": "",
            "agent_dni": "",
            "agent_name": "",
            "calls": "",
            "inbound": "",
            "outbound": "",
            "internal": "",
            "ready_time": "",
            "inbound_time": "",
            "outbound_time": "",
            "acw_time": "",
            "ring_time": "",
            "login_time": "",
            "aht": "",
            "occupancy": "",
            "aux_time": "",
            "hits": "",
            "rpc": "",
            "aht_outbund": "",
            "aht_inbound": "",
            "login": "-",
            "logout": "-"
        }
    ]
}

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PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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