3. Intelligent standby detail - Wolkvox

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APIs Reports Manager

3. Intelligent standby detail

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to consult the details of the interactions that used the intelligent hold service. For each of the calls, the outbound and outbound date is indicated to calculate the time between contacts, details if the contact was successful, attempts and dialed number, as well as the duration and billed minutes.

Benefit:

The intelligent standby functionality is automatically activated when the target service level is at risk, this report allows to follow up on each of the calls that used this functionality.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
skill_id	Corresponds to the identification number of the skill	String
date_inbound_call	Indicates the exact date on which the customer contacted by phone	String
date_last_outbound_call	Indicates the exact date on which the system communicated with the customer.	String
status	It indicates the current state of the Intelligent Callback Service. This column can have the following values: – YES: When the customer accepts the callback. – NO: When the customer declines the callback and chooses to wait in line. – OK: When the customer accepted the callback, and it was successful. – NO USER: When the person answering the callback states they are not the one who left the message, indicating their name. – STOP NEW: When the customer accepts the callback but called again before being contacted and was attended to. Therefore, the callback would not be initiated. – FAIL: This state indicates that all callback attempts were made but contact was never achieved.	String
attempts	Indicates the number of attempts the system made to contact the customer.	String
ani	Indicates the telephone number from which the customer contacted you.	String
dial_phone	Telephone number registered by the customer for call back	String
time_between_calls	Refers to the time elapsed between the customer’s call and the system’s callback.	String
time	Indicates total elapsed time	String
billed_minutes	Total billed minutes	String
customer_id	Corresponds to the customer’s identification number.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_3&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_id": "",
            "date_inbound_call": "",
            "date_last_outbound_call": "",
            "status": "",
            "attempts": "",
            "ani": "",
            "dial_phone": "",
            "time_between_calls": "",
            "time": "",
            "billed_minutes": "",
            "customer_id": ""
        }
    ]
}

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