Connect with your customers through Facebook, Twitter, Instagram, Messenger, Telegram, and Line. You can choose to engage with them through comments, direct messages, or both. With the help of Artificial Intelligence, you can automate responses, address frequently asked questions, or even connect interactions with other customer service channels.
Customize your customer service processes on the globally leading instant messaging platform. Configure templates, buttons, interactive menus, chatbots, and more to provide positive and satisfying experiences to your customers.
When your customers need 100% personalized attention, there is no better ally than the video call channel. You can include it with a call-to-action on your website and start the meeting within seconds.
With Wolkvox, text messages serve as a relevant channel for sharing information, sending notifications, reminders, and more from our platform. Additionally, we offer the capability to establish bidirectional communication with customers through SMS.
Take your telephone system to the cloud. Connect with your customers using IP telephony for inbound and outbound strategies, configure custom phone numbers (DIDs), and activate a virtual PBX if needed.
Send one, hundreds, or thousands of emails in record time by creating email campaigns in Wolkvox Manager.
Capture lead information and allow them to contact you via chat without leaving your website.
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