WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Provide incredible experiences to your customers with our
omnichannel, intelligent and 100% cloud-based
contact center software

Explore our Low Code platform and create the contact center of your dreams

A Studio to create bots with 77 available components, 11 contact channels that you can use in your omnichannel strategies, historic and real-time analytics, quality reports and more. You can find it all in wolkvox cloud contact center.

Play the video and find out how it works!

Gartner experts recognize our platform as one of the best in the world.

Our Phone, Computer Phone Integration, Predictive and Automatic Dialing, Contact Center and CRM solutions have been awarded by Gartner’s Digital Markets.

We received PCI - DSS certification

Security is not just a business priority, it is a value embedded in Wolkvox’s culture! This certification ensures the protection of our customers’ payment cards and their information assets.

We are ISO/IEC 27001:2013 certified.

We create solutions that are innovative, secure, flexible and the fastest to implement! The certification reflects the high security standards with which we protect the information that supports and drives our business.

Wolkvox cloud contact center benefits

Design and implement omnichannel strategies with our predictive, progressive and preview dialer.
Create virtual voice or chat agents that use AI to deliver memorable customer experiences - You don't need to be an expert!
Access real-time and historic reports to make the most accurate decisions for your business.
Ensure the quality of your customer service processes with detailed metrics on agent management, e.g., identify their accuracy in reading the script.

Typify your omnichannel interactions automatically using AI to optimize your agents' management times.
Improve your customers' experience by analyzing speech and text to identify sentiment, popular keywords and more.
Enhance your customer relationships by integrating wolkvox cloud contact center with wolkvox CRM to efficiently manage your customers' information.

A great experience

What our customers say

" Where user-friendly design meets cutting-edge innovation. "

"My experience has been very positive. The easy-to-use user interface, coupled with a robust feature set, makes it a standout choice. Constant and rapid innovation keeps the software up to date with valuable new features, AI everywhere, automatic quality analyzer with AI, the powerful and versatile multichannel predictive dialer, Mr Wizard, all the features to use WhatsApp, the easy way to automate processes and much more. Wolkvox's performance is reliable and efficient, and is complemented by highly effective customer service."

CEO

“Optimization and technological adoption with Wolkvox "

“Wolkvox is a company that has been working with us for a little more than 3 years, where it has been a key and strategic ally to face the new post-COVID-19 reality. Providing us with accessible and easy to use technological tools, with the objective of making our service better every day, all this without leaving aside the process and after-sales support, which has been more than outstanding during all this time. Support, help desk, sales executives and in short all Wolkvox are always attentive to the needs and willing to help."

Data and Analytics Manager

" A powerful emerging platform "

“It is an agile supplier, committed to meet the requirements requested by our users. A modular product, which allows us to have functionalities with fair use. Wolkvox allows my business to create internal/operational efficiencies, manage costs and improve business process Agility and improve business process agility."

IT Manager

" Our company is different after Wolkvox, the tool is very powerful and user friendly. "

“Wolkvox has improved our productivity by 80%. Ease, adaptability and cloud-based. The predictive dialing system is wonderful, we were looking for the best predictive system and we found it in Wolkvox, business process results have improved and customer relations/service are better."

CEO

"Strategic partner for contact center success, key to scalability and efficiency"

“Wolkvox has transformed my contact center. For many years it has allowed me to manage more than 200 licenses, telephony, IVR, automations, chatbots, omnichannel with WhatsApp and CRM, all powered by AI. All this translates into time. And money savings, such as creating campaigns, which before without Wolkvox took more than 3 days, now with Wolkvox we do it in real time in just a few minutes. The API integration to other platforms allows me to connect the contact center with other tools and have a complete view of my customers. In addition, the quality of Wolkvox's services is exceptional. The Wolkvox support team is always ready to help and solve any problems I may have."

Digital Channels Manager

Our clients

Businesses taking their contact center to the next level with Wolkvox

Count on us on being your best technological ally

wolkvox is a state-of-the-art solution

Acquire the most innovative, reliable, easy-to-use and quick-to-implement cloud contact center solution on the market, under the SaaS (Software as a Service) model.

Link all your channels from a single platform

Connect your incoming and outgoing calls to mobile phones and landlines, link your video calls and interactions to Email, Facebook, Twitter, Instagram. You can manage your web chat, WhatsApp, Facebook Messenger, Line, Telegram and SMS as well as configure integrations with web forms. All in one place!

CONTACT CENTER SOFTWARE

Based on your company's needs, we develop the most innovative and easy-to-use cloud solutions on the market.

CRM

Manage the relationship with your clients from the same platform in a personalized, secure, intuitive, and flexible way with wolkvox CRM.

IP TELEPHONY

Learn to configure your incoming and outgoing calls with our IP Telephony services.

ANALYTICS

Access hundreds of metrics that are part of your operation to make the most accurate decisions based on concrete facts.

AI & AUTOMATION

At wolkvox, we use Artificial Intelligence to make your operation efficient and fast. We work in your automatic processes to provide a more human experience for your clients.

COLLABORATION TOOLS

In the era of 'People Centricity,' it is essential to have tools that strengthen the skills of your advisors. Learn more about them and optimize your operation.

Get wolkvox

Please let us know of any questions you might have. An expert is standing by to help.