URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=recall&customer_phone={{customer_phone}}&date={{YYYYmmddHHiiss}}&type_recall={{type_recall}}

Description:

This API allows scheduling callbacks in predictive campaigns.

Benefit:

By using this API, you gain ease in managing and tracking communications with clients, time optimization, improved customer experience, process automation, and greater control.

How it works?

• The consumption of this API is done through the POST method.
• Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
• You must replace {{agent_id}} with the extension number assigned to the agent in the wolkvox system.
• Replace {{customer_phone}} with the customer’s phone number.

• Replace {{YYYYmmddHHiiss}} with the date and time when the callback should be executed. It should be in the format YYYYmmddHHiiss, for example: 20231122101520 Where “YYYY” is the year, “mm” is the month, “dd” is the day, “HH” is the hour in military format, “ii” is the minutes, and “ss” is the seconds.

• Replace {{type_recall}} with the type of callback you want to establish. It can accept the value “auto” to make the callback automatically or “manual” for the agent to make the callback manually.
• Use “wolkvox-token: {{token}}” in the HEADER, replacing {{token}} with the authorization token generated in your wolkvox operation.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• The agent APIs v2 require an authentication token for access; however, the use of this token does not affect the assigned consumption. It is important to note that all other restrictions and limits set for API consumption remain applicable when using the agent v2 APIs.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds.
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.