In a world where human interactions are at the heart of Customer Experience (CX), wolkvox’s technology tools not only transform user contact, but also amplify the value of each interaction, putting people at the center.
Every AI solution we develop is designed to empower the capabilities of every person involved in your interaction processes, giving agents and operators the best tools to be more agile, effective and empathetic. Below, we tell you how our intelligent products enrich CX in the contact centers, digital centers and operations of thousands of companies.
wolkvox Studio is the creative core of our solutions, where each custom interaction flow is designed. This tool allows you to adapt each process to the specific needs of your development or interaction design team, generating more human and empathetic communications by being able to respond in real time to the changes and particularities of each situation.
With our Natural Language Processing (NLP) components, conversations with customers become more fluid and natural. This technology interprets the context of interactions to respond accurately and effectively, increasing customer satisfaction by being understood more intuitively and quickly, all using artificial intelligence.
Both voicebots and chatbots can handle low to medium complexity queries automatically, freeing up agent time to handle more complex interactions. Our bots use multimodal AI to make every conversation a natural, agile and personalized encounter by interacting using images, documents, videos, voice notes and, of course, text.
TTS and ASR technologies enable our systems to understand and respond in a clear, natural voice. TTS makes the bots’ responses more human, while ASR allows us to understand customer requests quickly, generating a dynamic and efficient conversation that reduces waiting times and increases the accuracy of responses.
wolkvox vision technology opens the door to visual interaction in the CX. Imagine a scenario where a customer can send an image of their problem and, with visual technology, the platform can interpret and suggest solutions. This capability is another step towards truly end-to-end support, where the customer gets the help they need regardless of the format.
You may be interested in: Learn how to boost your digital interactions with GENAI Generative Artificial Intelligence
Mr. Wizard acts as a real-time advisor, guiding agents to optimize their interaction with the customer and suggesting answers or next steps. This constant support facilitates agents’ work and improves the quality of interactions, offering customers a proactive and responsive support experience. In addition, the latter can also interact with these assistants, if you integrate them into your website.
This is a bot that natively integrates Speech & Text Analytics functionalities to enhance the deep analysis of the information obtained from customer interactions, either through voice and/or chat. It uses Artificial Intelligence to generate automatic analyses that provide specific information according to previously configured parameters and quality matrices.
Speech and text analytics can identify patterns and areas for improvement in interactions. Thanks to these insights, companies can adjust their processes and better train their teams, ensuring that each future contact is better than the last. With wolkvox, you can even perform this analysis in real time.
This functionality uses AI to filter and purge the databases you use in your campaigns, automatically. This way, you ensure that the contact information you have is real, saving time, optimizing resources and connecting you with the right people.
Advanced Answering Machine Detection (AMD) with AI ensures that calls are only transferred when an agent is ready to answer. This avoids unnecessary waits and optimizes agent time by identifying answering machines or mailboxes, providing the customer with a more agile and efficient service.
Our mission is to make technology amplify people’s capabilities. Each of these tools, from voicebots to advanced analytics systems, are designed with a clear goal in mind: to enrich human interactions and ensure that every customer feels that they are being served in a unique and valuable way.
With our AI solutions, CX is not just a quick response, but a complete experience where every interaction counts. Because at Wolkvox, we understand that, at the end of the day, what really matters is the human connection, and our technologies are here to make it happen.
In a world where human interactions are at the heart of Customer Experience (CX), wolkvox’s technology tools not only transform user contact, but also amplify the value of each interaction, putting people at the center.
Every AI solution we develop is designed to empower the capabilities of every person involved in your interaction processes, giving agents and operators the best tools to be more agile, effective and empathetic. Below, we tell you how our intelligent products enrich CX in the contact centers, digital centers and operations of thousands of companies.
wolkvox Studio is the creative core of our solutions, where each custom interaction flow is designed. This tool allows you to adapt each process to the specific needs of your development or interaction design team, generating more human and empathetic communications by being able to respond in real time to the changes and particularities of each situation.
With our Natural Language Processing (NLP) components, conversations with customers become more fluid and natural. This technology interprets the context of interactions to respond accurately and effectively, increasing customer satisfaction by being understood more intuitively and quickly, all using artificial intelligence.
Both voicebots and chatbots can handle low to medium complexity queries automatically, freeing up agent time to handle more complex interactions. Our bots use multimodal AI to make every conversation a natural, agile and personalized encounter by interacting using images, documents, videos, voice notes and, of course, text.
TTS and ASR technologies enable our systems to understand and respond in a clear, natural voice. TTS makes the bots’ responses more human, while ASR allows us to understand customer requests quickly, generating a dynamic and efficient conversation that reduces waiting times and increases the accuracy of responses.
wolkvox vision technology opens the door to visual interaction in the CX. Imagine a scenario where a customer can send an image of their problem and, with visual technology, the platform can interpret and suggest solutions. This capability is another step towards truly end-to-end support, where the customer gets the help they need regardless of the format.
You may be interested in: Learn how to boost your digital interactions with GENAI Generative Artificial Intelligence
Mr. Wizard acts as a real-time advisor, guiding agents to optimize their interaction with the customer and suggesting answers or next steps. This constant support facilitates agents’ work and improves the quality of interactions, offering customers a proactive and responsive support experience. In addition, the latter can also interact with these assistants, if you integrate them into your website.
This is a bot that natively integrates Speech & Text Analytics functionalities to enhance the deep analysis of the information obtained from customer interactions, either through voice and/or chat. It uses Artificial Intelligence to generate automatic analyses that provide specific information according to previously configured parameters and quality matrices.
Speech and text analytics can identify patterns and areas for improvement in interactions. Thanks to these insights, companies can adjust their processes and better train their teams, ensuring that each future contact is better than the last. With wolkvox, you can even perform this analysis in real time.
This functionality uses AI to filter and purge the databases you use in your campaigns, automatically. This way, you ensure that the contact information you have is real, saving time, optimizing resources and connecting you with the right people.
Advanced Answering Machine Detection (AMD) with AI ensures that calls are only transferred when an agent is ready to answer. This avoids unnecessary waits and optimizes agent time by identifying answering machines or mailboxes, providing the customer with a more agile and efficient service.
Our mission is to make technology amplify people’s capabilities. Each of these tools, from voicebots to advanced analytics systems, are designed with a clear goal in mind: to enrich human interactions and ensure that every customer feels that they are being served in a unique and valuable way.
With our AI solutions, CX is not just a quick response, but a complete experience where every interaction counts. Because at Wolkvox, we understand that, at the end of the day, what really matters is the human connection, and our technologies are here to make it happen.
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