Mark

description:

Mark from your internal application without complex developments.

URL:

http://localhost:80/apiagentbox?action=dial&phone=945109000&id_customer=98629699

JavaScript

function fun_include_dial(letra) {
var txtTelefono = document.dial.txtTelefono.value;
var id_customer = document.dial.id_customer.value;
$.getJSON('http://localhost:8080/apiagentbox?action=dial&phone=' + txtTelefono + '&id_customer=' + id_customer + '&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_dial').html(status.status); $('#include_dial_id').html(status.id_call);
});
}

Hang

Description:

Hang up calls from your business application.

URL:

http://localhost:80/apiagentbox?action=haup

JavaScript

function fun_include_haup(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=haup&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_haup').html(status.status);
});
}

Codify

Description:

Code once, the dream of many agents.

URL:

Eje: http://localhost:80/apiagentbox?action=codd&cod=GOOD&cod2=BAD&comm=This is a test of call comments.

Code 1
Code 1
Comments

JavaScript

function fun_include_codd(letra) {
var codd = document.codd.codd_txt.value;
var codd2 = document.codd.codd_txt2.value;
var comm = document.codd.comm_txt.value;
$.getJSON('http://localhost:8080/apiagentbox?action=codd&cod=' + codd + '&cod2=' + codd2 + '&comm=' + comm + '&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_codd').html('Resultado:' + status.status + ', id call: ' + status.id_call);
});
}

Reschedule Predictive Call

Description:

Reschedule call from your business application, let Wolkvox take care of the rest.

URL:

Eje: http://localhost:80/apiagentbox?action=rcal&date=20161211223030&dial=932184598&t

JavaScript

function fun_include_rcal(letra) {
var dpt = document.rcal.dpt.value;
varrecallTelefono = document.rcal.recallTelefono.value;
$.getJSON('http://localhost:8080/apiagentbox?action=rcal&date=' + dpt + '&dial=' + recallTelefono + '&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_rcal').html(status.status);
});
}

Hang Up - Code - Ready

Description:

Combo, hang up, code and back to ready.

URL:

http://localhost:80/apiagentbox?action=chur&cod=GOOD&cod2=BAD&comm=Combo%20with%20large%20fries%20and%20soda

Code 1
Code 1
Comments

JavaScript

function fun_include_chur(letra) {
var codd2 = document.chur.codd2_txt.value;
varcodd3 = document.chur.codd3_txt.value;
varcomm2 = document.chur.comm2_txt.value;
$.getJSON('http://localhost:8080/apiagentbox?action=chur&cod=' + codd2 + '&cod2=' + codd3 + '&comm=' + comm2 + '&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_chur').html('Resultado: ' + status.status + ', id call: ' + status.id_call);
});
}

Wolkvox Agent Visible / Invisible

Description:

Show and Hide Wolkvox Agent buttons.

URL:

Eje: http://localhost:80/apiagentbox?action=vibu&butto=haup&visib=no.

JavaScript

function fun_include_vibu(letra) {
var button_vibu = document.vibu.button_vibu.value;
varyes_no_vibu = document.vibu.yes_no_vibu.value;
$.getJSON('http://localhost:8080/apiagentbox?action=vibu&butto=' + button_vibu + '&visib=' + yes_no_vibu + '&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_vibu').html('Resultado: ' + status.status);
});
}

Ready

Description:

Mark from your internal application without complex developments.

URL:

http://localhost:80/apiagentbox?action=redy

JavaScript

function fun_include_redy(letra) {
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_redy').html(status.status);
});
}

Logout

Description:

Logging out from your CRM is now possible.

URL:

Eje: http://localhost:80/apiagentbox?action=logu

JavaScript

function fun_include_logu(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=logu&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_logu').html(status.status);
});
}

Mute

Description:

Mute from the CRM.

URL:

http://localhost:80/apiagentbox?action=mute

JavaScript

function fun_include_dial(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=mute&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_mute').html(status.status);
});
}

Hold

Description:

Hold from a web page.

URL:

http://localhost:80/apiagentbox?action=hold

JavaScript

function fun_include_dial(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=hold&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_hold').html(status.status);
});
}

Invisible Agent

Description:

The most purist programmers use this function so that the argument only interacts with their web tool.

URL:

Eje: http://localhost:80/apiagentbox?action=invi

JavaScript

function fun_include_invi(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=invi&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_invi').html(status.status);
});
}

wolkvox Agent Visible

Description:

Hang up calls from your business application.

URL:

http://localhost:80/apiagentbox?action=visi

JavaScript

function fun_include_visi(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=visi&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_visi').html(status.status);
});
}

Make auxiliary call

Description:

Make the call, or the customer asks you to call another phone number, but you don't want to lose the relationship of that call with the predictive.

URL:

http://localhost:80/apiagentbox?action=diax&phone=945109000

JavaScript

function fun_include_diax(letra) {
var auxTelefono = document.diax.auxTelefono.value;
$.getJSON('http://localhost:8080/apiagentbox?action=diax&phone=' + auxTelefono + '&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('include_diax').html(status.status);
$('#include_diax_id').html(status.id_call);
});
}

ACW

Description:

Entering ACW state from the web application..

URL:

http://localhost:80/apiagentbox?action=acw

JavaScript

function fun_include_acw(letra) {
$.getJSON('http://localhost:8080/apiagentbox?action=acw&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_acw').html(status.status);
});
}

Press DTMF keyboard

Description:

Being able to send DTMF tones during a call to navigate an external or internal IVR.

URL:

http://localhost:80/apiagentbox?action=keyp&key=1

JavaScript

function fun_include_dialp(letra) {
var key = document.dialp.key.value;
$.getJSON('http://localhost:8080/apiagentbox?action=keyp&key=' + key + '&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_dialp').html(status.status);
});
}

Transfer

Description:

Make a transfer to an IVR, agent or external number.

URL:

http://localhost:80/apiagentbox?action=tran&phone=945109000

JavaScript

function fun_include_tran(letra) {
var phonetran = document.tran.phonetran.value;
$.getJSON('http://localhost:8080/apiagentbox?action=tran&phone=' + phonetran + '&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_tran').html(status.status);
$('#include_tran_id').html(status.id_call);
});
}

Dial with ID and Name

Description:

Mark from your application attaching id and the customer's name of the call for future transfers.

URL:

http://localhost:80/apiagentbox?action=dia2&phone=945109000&id_customer=98629699&name=Jorge Mario Vargas

JavaScript

function fun_include_dia2(letra) {
var txtTelefono = document.dia2.txtTelefono.value;
var id_customer = document.dia2.id_customer.value;
var name_customer = document.dia2.name_customer.value;
$.getJSON('http://localhost:8080/apiagentbox?action=dia2&phone=' + txtTelefono + '&id_customer=' + id_customer + '&name=' + name_customer + '&callback=?', function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_dia2').html(status.status);
$('#include_dia2_id').html(status.id_call);
});
}

Coding records in preview campaigns

Descritcion:

Allows coding records of preview type campaigns.

URL:

http://localhost/apiagentbox?action=pcod&pcod_fin=FAX&pcomentmp_preview=this_is_the_comment

JavaScript

function fun_include_pcodd(letra) {
var codd = document.codd.codd_txt.value;
var comm = document.codd.comm_txt.value;
$.getJSON('http://localhost:8080/apiagentbox?action=codd&cod=' + codd + '&comm=' + comm + '&callback=?',
function(res) {
res = JSON.stringify(res);
var status = JSON.parse(res);
$('#include_codd').html('Resultado:' + status.status + ', id call: ' + status.id_call);
});
}