¿POR QUÉ WOLKVOX PLATAFORMA OMNICANAL WOLKVOX CRM CHATBOTS Y VOICEBOTS MANUALES

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1. Agentes KPI

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APIs Gamification

1. Agentes KPI

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{fecha_ini}}&date_end={{fecha_end}}&api=agents_kpi

Descripción:

Esta api permite obtener un informe consolidado del posicionamiento de cada agente en el servicio de gamificación de su operación.

Beneficio:

Conocerás por medio del consumo de API la posición de los agentes en la tabla de clasificación según el servicio de gamificación configurado en la operación.

Cómo funciona:

El consumo de esta API se realiza por método GET.
Para consumir esta API debe reemplazar en la url {{wolkvox_server}} por la nomenclatura del servidor de la operación.
Se debe hacer uso del header wolkvox-token para hacer uso de el token de autorización.
Tenga en cuenta que un mismo token no puede ser consumidos de manera simultánea, por lo cual puede programar que la siguiente API sea consumida cuando el resultado de la anterior sea exitoso.

REQUEST

NAME	DESCRIPTION	TYPE
api	Tipo de reporte requerido	String
date_ini	Fecha Inicial (YYYYmmddHHiiss)	String
date_end	Fecha Final (YYYYmmddHHiiss)	String

RESPONSE

NAME	DESCRIPTION	TYPE
agent_id	Es el usuario numérico que se asigna a cada uno de los usuarios de wolkvox Agente	String
agent_name	Es el nombre que se asigna a cada uno de los usuarios de wolkvox Agente	String
agent_dni	Es el documento de identificación de cada uno de los usuarios de wolkvox Agente	String
stats	Objeto con las estadísticas de la consulta	String
data	Indica la fecha con formato año-mes -día-hora	String
points	Puntos de gamificación del agente para el rango de fecha consultada	String
hits	Indicador de desempeño del agente que indica logro o venta exitosa.	String
calls	Indica la cantidad de llamadas (inbound, outbound e internal)	String
aht_time	Average Handling Time o Tiempo Medio de Llamada mide el tiempo que un agente tarda en atender al cliente	String
acw_time	Es el tiempo que el agente ha empleado en desarrollar las actividades requeridas posteriores a la finalización de la llamada	String
occupancy	Indica el tiempo consolidado en el cual el agente estuvo ocupado en llamadas o documentación de llamadas	String
login_time	Indica el tiempo que el agente permaneció conectado en wolkvox Agente	String

Posibles códigos de respuesta

				
					curl --location 'https://wv{wolkvox_server}.wolkvox.com/api/v2/gamification.php?date_ini={fecha_ini}&amp;date_end={fecha_end}&amp;api=agents_kpi' 
--header 'wolkvox-token: {wolkvox_token}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{wolkvox_server}.wolkvox.com/api/v2/gamification.php?date_ini={fecha_ini}&amp;date_end={fecha_end}&amp;api=agents_kpi")
  .method("GET", body)
  .addHeader("wolkvox-token", "{wolkvox_token}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{wolkvox_server}.wolkvox.com/api/v2/gamification.php?date_ini={fecha_ini}&amp;date_end={fecha_end}&amp;api=agents_kpi"

payload={}
headers = {
  'wolkvox-token': '{wolkvox_token}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "368 records were found",
    "data": [
        {
            "agent_id": "12999",
            "agent_name": "Menphy Halland",
            "agent_dni": "9274658220",
            "stats": [
                {
                    "date": "20230130",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230129",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230128",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230127",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230126",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230125",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230124",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230123",
                    "points": "428",
                    "hits": "0",
                    "calls": "2",
                    "aht_time": "00:06:01",
                    "acw_time": "00:00:13",
                    "occupancy": "35 %",
                    "login_time": "00:34:00"
                },
                {
                    "date": "20230122",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230121",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230120",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230119",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230118",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230117",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230116",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230115",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230114",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230113",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230112",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230111",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:02:00"
                },
                {
                    "date": "20230110",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230109",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230108",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230107",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230106",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230105",
                    "points": "766",
                    "hits": "0",
                    "calls": "2",
                    "aht_time": "00:00:41",
                    "acw_time": "00:00:08",
                    "occupancy": "2 %",
                    "login_time": "01:24:00"
                },
                {
                    "date": "20230103",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230102",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230101",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                }
            ]
        },
    ]
}

APLICATIVOS

MARCADOR MULTICANAL

WOLKVOX STUDIO

INTELIGENCIA ARTIFICIAL

VOZ DEL CLIENTE

CALIDAD Y PRODUCTIVIDAD

ANALÍTICA

TELEFONÍA IP

INTEGRACIONES

POR INDUSTRIA

POR TIPO DE COMPAÑÍA

SMART TEAMS

AUTOMATIZACIÓN E INTELIGENCIA ARTIFICIAL

TRANSFORMACIÓN DIGITAL

APLICATIVOS

MARCADOR MULTICANAL

WOLKVOX STUDIO

INTELIGENCIA ARTIFICIAL

VOZ DEL CLIENTE

CALIDAD Y PRODUCTIVIDAD

ANALÍTICA

TELEFONÍA IP

INTEGRACIONES

POR INDUSTRIA

POR TIPO DE COMPAÑÍA

SMART TEAMS

AUTOMATIZACIÓN E INTELIGENCIA ARTIFICIAL

TRANSFORMACIÓN DIGITAL

< / >

APIs Gamification

1. Agentes KPI

RESPONSE

ARGENTINA

BRASIL

CHILE

ESPAÑA

ESTADOS UNIDOS

GUATEMALA

MÉXICO

REPÚBLICA DOMINICANA

PERÚ

AUTOMATIZACIÓN E
INTELIGENCIA ARTIFICIAL

AUTOMATIZACIÓN E
INTELIGENCIA ARTIFICIAL