URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to know the details of the interactions that were converted into transfers or conferences by providing the call id, date, phone number, type of call and duration.
Benefit:
This report allows the identification of knowledge gaps or learning evolution of new consultants, as well as call traceability.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Name of the agent | String |
| agent_id | Refers to the numeric ID of each wolkvox user Agent | String |
| conn_id | Corresponds to the identification number of the call | String |
| date | Current date of the information delivered | String |
| telephone | Indicates the telephone number to which the call was made | String |
| type_interaction | Indicates the type of interaction, this can be conference or transfer | String |
| time | Indicates the total elapsed time | String |