URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_14&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This report indicates in detail the auxiliary statuses through which all the agents of the operation have passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number. Benefit: This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general. How it works:

• The consumption of this API is done by GET method.
• To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
• The wolkvox-token header must be used to make use of the authorization token.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

REQUEST

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Inicial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

RESPONSE

NAME	DESCRIPTION	TYPE
agent_id	Refers to the numeric ID of each wolkvox user Agent	String
agent_status	Details the auxiliary status of the agent	String
time	Indicates the total elapsed time	String
date_ini	Start date	String
date_end	End date	String
conn_id	Corresponds to the call identification number	String
type_interaction	ndicates the type of call, it can be inbound, outbound and internal	String
destinity	Indicates the destination of the call	String
telephone	Indicates the telephone number to which the call was made	String
campaign_id	Corresponds to the identification number of the campaign	String
agent_dni	Agent identification number	String
agent_name	Name of the agent	String