URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_2&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates in consolidated form the total number of calls and the cost of interactions handled by each of the agents.
Benefit:
The information contained in this report allows us to identify consumption and behavioral patterns of the operation’s agents.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| calls | Indicates the number of calls (inbound, outbound and internal) | String |
| agent_name | Name of the agent | String |
| cost | Is the price of using the product | String |