URL:
Description:
This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
REQUEST |
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
cod_act | Code | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE |
NAME | DESCRIPTION | TYPE |
---|---|---|
count | This field indicates quantities or counts | String |
skill_id | Refers to the numerical identification of the skill | String |
cod_act | This is the ID of the typing code or coding used by the agent | String |
description_cod_act | Indicates the description of the typing code | String |