URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This report allows a detailed evaluation by attributes in terms of quality of agent performance taking into account attribute categories, error type, date, call identification and agent data. Benefit: By means of the attributes (individual components of the interaction such as greeting, negotiation, farewell) identify the processes and agents that have made critical and non-critical errors in order to create action models and ensure quality from the first attempt. How it works:

• The consumption of this API is done by GET method.
• To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
• The wolkvox-token header must be used to make use of the authorization token.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

REQUEST

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

RESPONSE

NAME	DESCRIPTION	TYPE
conn_id	Corresponds to the call identification number	String
agent_id	Refers to the numerical identification of each wolkvox Agent user.	String
agent_name	Agent’s name	String
attribute	Actions to be performed in a standardized manner	String
type_error	Indicates whether the error is critical or non-critical according to the parameterization of the quality matrix.	String
yes/no	According to the result indicates yes or no to the presence of an error.	String
date	Indicates the date with format year-month-day-time	String
survey	Relates to the template used for the evaluation	String
category	Element that is part of the customer service actions (greeting, negotiation, farewell).	String
quality_analyst	The person in charge of analyzing the quality of interactions between the client and the consultant	String