URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_7&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to identify the number of closed interactions by code and agent, taking into account the interactions, the agent that managed them and the coding.
Benefit:
Evaluate the performance of the operation by taking into account the reasons for queries from users and agents.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Data (YYYYmmddHHiiss) | String |
| date_end | Final Data (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| interactions | Indicates the number of interactions | String |
| agent_name | Agent’s name | String |
| cod_act | This is the ID of the typing or coding code used by the agent. | String |