URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_8&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to consult all the skills of the operation or by specific skill to identify the time that customers wait on the line to be attended by an agent. The waiting time is measured by 10-second time intervals.
Benefit:
By means of this report it is possible to identify the speed of response of the line of each of the skills that are part of the operation.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
- This API can receive the parameter skill_id=all.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| skill_id | Numerical identification of the skill | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| skill_id | Refers to the numerical identification of the skill | String |
| skill_name | Skill name | String |
| answer_calls | Total number of inbound calls handled by the agent | String |
| answer_0seg_10seg | Total inbound calls handled by the agent between 0 and 10 seconds. | String |
| answer_11seg_20seg | Total inbound calls handled by the agent between 11 and 20 seconds. | String |
| answer_21seg_30seg | Total inbound calls handled by the agent between 21 and 30 seconds. | String |
| answer_31seg_40seg | Total inbound calls handled by the agent between 31 and 40 seconds. | String |
| answer_41seg_50seg | Total inbound calls handled by the agent between 41 and 50 seconds. | String |
| anwers_greater_than_51seg | This is the total number of inbound calls handled by the agent in a time greater than 51 seconds. | String |