13. CDR Menu options - Wolkvox

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APIs

13. CDR Menu options

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This API allows you to access the usage history of the “Final Menu Option” component. Remember that the “Menu Option” component is used in routing points of type “voice” and “chat” to track which options the user is navigating through in the flow. You can also track which options the user is navigating through.

Benefit:

This API provides valuable information about user interactions and helps optimize the customer experience.

How it works:

The consumption of this API is done through the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the operation’s server nomenclature.
You must use the `wolkvox-token` header to make use of the authorization token.
Please note that the same token cannot be consumed simultaneously. Therefore, you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, for monitoring your operation, you can make a request for information every 5 minutes.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of required report.	String
date_ini	Start Date (YYYYmmddHHiiss)	String
date_end	End Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
code	Response Status Code.	Int
error	Indicates whether there was any kind of error during the execution of the request.	String
msg	Provides a descriptive message about the result of the request.	String
data	It is the set of data obtained after a successful request.	String
rp_id	Routing Point Identifier.	String
conn_id	Interaction Identifier.	String
customer_id	Customer Identification Number.	String
channel	Channel through which the interaction took place. It can yield the values “voice”, “chat-web”, “chat-whatsapp”, “chat-facebook”, or “chat-telegram”.	String
telephone	Customer’s phone number.	String
attempt	Number of attempts made in the routing point.	String
date	Interaction date.	String
second_event	This is the second in which the indicated menu option was accessed.	String
cod_opc_menu	Selected menu option.	String

Possible error codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_13&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "1172 records were found",
    "data": [
        {
            "rp_id": "",
            "conn_id": "",
            "customer_id": "",
            "channel": "",
            "attempt": "",
            "telephone": "",
            "date": "",
            "second_event": "",
            "cod_opc_menu": ""
        }
    ]
}

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GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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