ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
API that allows getting statistics from agents as long as the operation has Gamification activated.
Benefit:
Allows getting relevant information for operations with Gamification activated.
How it works:
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | End Date (YYYYmmddHHiiss) | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | It is the numerical user assigned to each user of Wolkvox Agent. | String |
| agent_name | It is the name assigned to each user of Wolkvox Agent. | String |
| agent_dni | It is the identification document of each user of Wolkvox Agent. | String |
| stats | Object with the query statistics. | String |
| date | Indicate the date with year–month–day–hour format. | String |
| points | Agent‘s gamification points for the queried date range. | String |
| hits | Agent performance indicator indicating successful achievement or sale. | String |
| calls | Indicate the number of calls (inbound, outbound, and internal) | String |
| aht_time | Average Handling Time or Average Call Time measures the time it takes for an agent to attend to a customer. | String |
| acw_time | It is the time the agent has spent on developing the activities required after the call is finished. | String |
| occupancy | It indicates the consolidated time in which the agent was busy with calls or call documentation. | String |
| login_time | It indicates the time the agent stayed connected to Wolkvox Agent. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{date_ini}}&date_end={{date_end}}&api=agents_kpi',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox_server: {{wolkvox_server}}',
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "368 records were found",
"data": [
{
"agent_id": "12999",
"agent_name": "Menphy Halland",
"agent_dni": "9274658220",
"stats": [
{
"date": "20230130",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230129",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230128",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230127",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230126",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230125",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230124",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230123",
"points": "428",
"hits": "0",
"calls": "2",
"aht_time": "00:06:01",
"acw_time": "00:00:13",
"occupancy": "35 %",
"login_time": "00:34:00"
},
{
"date": "20230122",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230121",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230120",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230119",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230118",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230117",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230116",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230115",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230114",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230113",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230112",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230111",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:02:00"
},
{
"date": "20230110",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230109",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230108",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230107",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230106",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230105",
"points": "766",
"hits": "0",
"calls": "2",
"aht_time": "00:00:41",
"acw_time": "00:00:08",
"occupancy": "2 %",
"login_time": "01:24:00"
},
{
"date": "20230103",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230102",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230101",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
}
]
},
]
}
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Santiago de Chile +56 (2) 240 533 89
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