1. IVR call detail En - Wolkvox

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APIs Reports Manager

1. IVR call detail En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&customer_id={{customer_id}}

Description:

This report allows for detailed tracking of IVR interactions taking into account the call identification, customer navigation (menu option code, DN Transfer and result), date and duration of interaction.

Benefit:

This report allows to evaluate the traceability of the IVR as a self–management system for customers by knowing the detailed navigation of each of the interactions.

How it works:

This API is consumed by GET method.
To consume this API you must replace in the url {{wolkvox_server}} for the nomenclature of the server of the operation and the {{wolkvox_token}} generated from Wolkvox Manager to get the information in a secure way.
Use the header wolkvox–token to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
In terms of time, to track your operation you can consume the information every 5 minutes.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date(YYYYmmddHHiiss)	String
date_end	Final Date(YYYYmmddHHiiss)	String
customer_id	This corresponds to the customer‘s identification number.	String

Response

NAME	DESCRIPTION	TYPE
rp_id	refers to the numerical identification of the routing point	String
rp_name	Name of the routing point	String
cod_opc_menu	It shows the option the customer selected in the IVR. This column may display the value “PULSE,” which means the customer didn’t manage to press an option on their keypad.	String
dn_transfer	Indicates where the call is routed after the customer dials an option	String
date	Indicates the date in the year–month–day–hour format	String
result	It indicates the result of the interaction the customer has in the IVR. This column specifies whether the customer has either hung up or successfully reached the agent queue. This column can only return the values “ok” (call made) and “hung up” (call hung up).	String
ani	It is the telephone number from which the inbound call originates (Automatic Number Identification)	String
time	Indicates duration of interaction	String
customer_id	It corresponds to the customer‘s identification number	String
conn_id	It corresponds to the call identification number	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{date_ini}}&date_end={{date_end}}&customer_id={{customer_id}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{date_ini}}&date_end={{date_end}}&customer_id={{customer_id}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{date_ini}}&date_end={{date_end}}&customer_id={{customer_id}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1&date_ini={{date_ini}}&date_end={{date_end}}&customer_id={{customer_id}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "rp_id": "",
            "rp_name": "",
            "cod_opc_menu": "",
            "dn_transfer": "",
            "date": "",
            "result": "",
            "ani": "",
            "time": "",
            "customer_id": "",
            "conn_id": ""
        }
    ]
}

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GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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