WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

COLOMBIA Medellín +57 (4) 322 98 80 Bogotá +57 (1) 381 90 40 Cali +57 (2) 891 28 46 Barranquilla +57 (5) 316 10 34 ARGENTINA Buenos Aires +54 (11) 5217 5933 SPAIN Madrid +34 (910) 601 691 MEXICO Ciudad de México +52 (55) 8526 36 34 BRASIL Brasilia +55 (61) 9836 4127 São Paulo +55 (12) 9811 155 83 UNITED STATES New York +1 (914) 373 71 36 DOMINICAN REPUBLIC Santo Domingo +1 (829) 249 69 68 CHILE Santiago de Chile +56 (2) 240 533 89 GUATEMALA Ciudad de Guatemala +502 (2) 314 1344 PERU Lima +51 (1) 644 91 39

10. Cobrowsing

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APIs Reports Manager

10. Cobrowsing

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=cdr_10

Description:

This report allows you to view the details of each assistance session conducted using the cobrowsing tool by the agents in the operation.

Benefit:

Obtain detailed information about each agent who has provided assistance via the “cobrowsing” tool.

How it works:

The consumption of this API is done via the GET method.
To use this API, you must replace {{wolkvox_server}} in the URL with the server nomenclature of the operation.
The wolkvox-token header must be used to utilize the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the previous one is successful.
In terms of timing, you can consume the information every 5 minutes to monitor your operation.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required.	String
date_ini	Start date (YYYYmmddHHiiss).	String
date_end	End date (YYYYmmddHHiiss).	String

Response

NAME	DESCRIPTION	TYPE
code	Response code.	Int
error	Indicates if there was an error or not.	String
msg	Number of messages found.	String
agent_id	Identification Number or Extension of the Agent within the wolkvox Manager System.	String
agent_name	Agent name.	String
date_ini	Start Date and Time of the Cobrowsing Session.	String
date_end	End Date and Time of the Cobrowsing Session.	String
time	Total Duration of the Session.	String
hung_up	Indicates whether the client or the agent ended the call first.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=cdr_10',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=cdr_10' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=cdr_10")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=cdr_10"

payload = {}
headers = {
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "agent_id": "",
            "agent_name": "",
            "date_ini": "",
            "date_end": "",
            "time": "",
            "hung_up": ""
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

< / >

APIs Reports Manager

10. Cobrowsing

Request

Response

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

AUTOMATION AND
ARTIFICIAL INTELLIGENCE

AUTOMATION AND
ARTIFICIAL INTELLIGENCE