11. Add Interaction - Wolkvox

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APIs Configuration

11. Add Interaction

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_interaction

Description:

This API allows you to configure a universal channel for your atypical interactions.

Benefit:

Flexibility to handle special situations that do not follow the normal interaction flows. This can be useful for cases where interactions need to be directed or managed in a specific and personalized manner.

How it works:

Consumption of this API is done by POST method.
In the json the parameters are added according to the operation or process to be performed.
To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox–token header must be used to make use of the authorization token.
Keep in mind that the same token can not be consumed simultaneously, so you can program that the next API be consumed when the result of the previous one is successful.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
from	Referrer interaction	String
to	Interaction recipient	String
subject	Subject of the interaction	String
body	It is the body of the matter	String
rp_id	This is the ID of the routing point where you want to route the interaction. The designed flow in “interaction routing (email, facebook, instagram, twitter)” of that routing point will be executed.	String

Response

NAME	DESCRIPTION	TYPE
code	Response code	int
error	Error	String
msg	Description of the response	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_interaction',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS =>'{
    "from": "{{from}}",
    "fromname": "{{fromname}}",
    "to": "{{to}}",
    "toname": "{{toname}}",
    "subject": "{{subject}}",
    "body": "{{body}}",
    "rp_id": "{{rp_id}}"
}',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}',
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_interaction' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}' \
--header 'Content-Type: application/json' \
--data '{
    "from": "{{from}}",
    "fromname": "{{fromname}}",
    "to": "{{to}}",
    "toname": "{{toname}}",
    "subject": "{{subject}}",
    "body": "{{body}}",
    "rp_id": "{{rp_id}}"
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();

MediaType mediaType = MediaType.parse("application/json");

RequestBody body = RequestBody.create(mediaType, "{\r\n    \"from\": \"{{from}}\",\r\n    \"fromname\": \"{{fromname}}\",\r\n    \"to\": \"{{to}}\",\r\n    \"toname\": \"{{toname}}\",\r\n    \"subject\": \"{{subject}}\",\r\n    \"body\": \"{{body}}\",\r\n    \"rp_id\": \"{{rp_id}}\"\r\n}");

Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_interaction")
  .method("POST", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .addHeader("Content-Type", "application/json")
  .build();

Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/configuration.php?api=add_interaction"

payload = json.dumps({
  "from": "{{from}}",
  "fromname": "{{fromname}}",
  "to": "{{to}}",
  "toname": "{{toname}}",
  "subject": "{{subject}}",
  "body": "{{body}}",
  "rp_id": "{{rp_id}}"
})
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}',
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "201",
    "error": null,
    "msg": "XXXXX routing point was executed and assigned to agent (XXXX) "
}

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GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

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Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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