2. Classification codes classified by code - Wolkvox

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APIs Reports Manager

2. Classification codes classified by code

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.

Benefit:

It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token: {{wolkvox_token}} header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Required report type	String
cod_act	Code	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
count	This field indicates quantities or counts	String
skill_id	Refers to the numerical identification of the skill	String
cod_act	This is the ID of the typing code or coding used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client.	String
description_cod_act	Indicates the description of the typing code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&cod_act={{cod_act}}&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&cod_act={{cod_act}}&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&cod_act={{cod_act}}&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&cod_act={{cod_act}}&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "count": "",
            "skill_id": "",
            "cod_act": "",
            "description_cod_act": ""
        }
    ]
}

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GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

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