ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report shows the content of the chat conversations managed by the advisors, indicating specifically the messages shared during the service, the date of the conversation and the identification of the client and advisor.
Benefit:
By knowing the content of the messages shared by customers, you can verify if the chat service is aligned with the quality standards of the operation, if you obtained a response on first contact and identify for which procedures customers prefer chat channels.
How it works:
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the call identification number. | String |
| agent_name | Name of the agent. | String |
| customer_name | Name of the customer. | String |
| channel | Indicates the contact channel of the interaction. This column can yield one of the following values: Facebook, Instagram, web, and WhatsApp. | String |
| from | Indicates the sender of the message, which can be either AGENT (agent) or CUSTOMER (customer). | String |
| from_name | Indicates the name of the sender. | String |
| to_name | Indicates the name of the message recipient. It can display “chat bot” when a message from a customer has been sent to a chat bot. | String |
| date | Indicates the date in year-month-day-time format. | String |
| message | Details the messages sent and received by the agent and customer. | String |
| customer_id | Corresponds to the customer identification number. | String |
| customer_phone | Customer’s phone number. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_2&date_ini={{date_ini}}&date_end={{date_end}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox_server: {{wolkvox_server}}',
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"agent_name": "",
"customer_name": "",
"conversation": [
{
"channel": "",
"from": "",
"from_name": "",
"to_name": "",
"date": "",
"message": "",
"customer_id": "",
"feeling": ""
"customer_phone": ""
}
]
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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