WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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3. Call CDR Report

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APIs Customer

3. Call CDR Report

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report provides a complete view of the details of the interaction, specifying the call data such as ID, type, duration, type, phone and exact date (day of the week, month, hour); it also indicates the agent who attended the interaction, the performance indicators, the services associated with the operation such as screen recording and the total cost of the call.

Benefit:

This report allows you to track call details and accounting by indicating the value of voice services consumption.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	API required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
conn_id		String
type_call	Call type (inbound, outbound and internal)	String
talk_time	Indicates the duration expressed in unit of time in seconds.	String
agent_id	Refers to the numerical identification of each wolkvox Agent user.	String
agent_name	Agent’s name	String
agent_dni	Refers to the identity document of each wolkvox Agent user.	String
skill_id	It is the numerical identification of the skill	String
date	Indicates the date in the format year-month -day -time	String
hour	Indicates in military time format	String
day_of_week	Indicates the day of the week	String
cod_act	It is the ID of the coding or classification code used by the agent. It can return the value “TIMEOUTACW” if the operation has the timing of the coding process active and the agent exceeded the time limit to code the interaction.	String
description_cod_act	Indicates the description of the type code	String
cod_act_2	It is the ID of the coding or classification code used by the agent. It can return the value “TIMEOUTACW” if the operation has the timing of the coding process active and the agent exceeded the time limit to code the interaction.	String
description_cod_act_2	Indicates the description of the type code	String
hit	Agent performance indicator that indicates achievement or successful sale.	String
telephone_destination	Indicates the destination telephone number to which the call was made	String
telephone_costs	Indicates the cost for the use of telephony.	String
telephone	Indicates the telephone number to which the call was placed	String
hang_up	It shows who hung up the call, whether it was the agent (agent) or the customer (customer).	String
customer_id	Corresponds to the customer’s identification number	String
month	Indicates in number the month of interaction	String
screen_recording	It indicates if the interaction used the screen recording functionality (yes) or not (no).	String
operation	Indicates the name of the operation	String
ring	Indicates the time elapsed from the time the call is dialed to the time it is answered	String
abandon	It is the result of inbound calls hung up by the client prior to the consultant’s attention.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "type_call": "",
            "talk_time": "",
            "agent_id": "",
            "agent_name": "",
            "agent_dni": "",
            "skill_id": "",
            "date": "",
            "hour": "",
            "day_of_week": "",
            "cod_act": "",
            "description_cod_act": "",
            "cod_act_2": "",
            "description_cod_act_2": "",
            "hit": "no",
            "telephone_destination": "",
            "telephone_costs": "",
            "telephone": "",
            "hang_up": "",
            "customer_id": "",
            "month": "",
            "screen_recording": "",
            "operation": "microdllo",
            "ring": "--",
            "abandon": "--"
        }
    ]
}

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

< / >

APIs Customer

3. Call CDR Report

Request

Response

RESPONSE

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

AUTOMATION AND
ARTIFICIAL INTELLIGENCE

AUTOMATION AND
ARTIFICIAL INTELLIGENCE