4. Skill detail reports - Wolkvox

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APIs Customer

4. Skill detail reports

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=skills_detail&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report identifies the number of evaluations per skill that users have managed, provides an overall average and a detailed evaluation for each of the 10 possible customizable questions in the smart survey.

Benefit:

Evaluate customer satisfaction by taking into account the particular performance of the agents that are part of a specific skill, since knowing the voice of the customer will allow you to act in a timely manner.

how it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	API required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
operation	Indicates the name of the operation	String
conn_id	Corresponds to the call identification number	String
type_call	It determines the type of interaction. This column can have the following values: chat-configurationbox (internal chat), chat-email, chat-facebook (interaction from a messenger chat), chat-instagram (Instagram chat), chat-transferSkill (chat transferred from another skill), chat-web, chat-whatsapp, chat-telegram, chat-line (chat from Line messaging service), inbound (incoming call), internalcall_que (internal call from a queue), omni-email (email interaction), omni-facebook_page (interaction on a Facebook page post), omni-instagram (interaction on an Instagram page post), omni-twitter (interaction on a Twitter post), and out_pre (outbound call in predictive campaign).	String
date	Indicates the date in year-month -day -time format	String
agent_id	Refers to the numerical identification of each wolkvox Agent user.	String
agent_name	Agent’s name	String
skill_id	It is the numerical identification of the skill	String
wait_time	Indicates the waiting time in seconds	String
calls_ans_10	Indicates calls that were answered within 10 seconds	String
calls_ans_20	Indicates calls that were answered within 20 seconds	String
calls_ans_30	Indicates calls that were answered within 30 seconds	String
calls_ans_40	Indicates calls that were answered within 40 seconds	String
calls_ans_50	Indicates calls that were answered within 50 seconds	String
skill_result	Indicates whether there was a response in the IVR. It returns “ANSWER” for yes and “ABANDON” for no.	String
ani	It is the telephone number from which the inbound call originates (Atomatic Number Identification).	String
dnis	Identifies the telephone number dialed by the customer	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/customer.php?api=cdr_calls&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "operation": "",
            "conn_id": "",
            "type_call": "",
            "date": "",
            "agent_id": "",
            "agent_name": "",
            "skill_id": "",
            "wait_time": "",
            "calls_ans_10": "",
            "calls_ans_20": "",
            "calls_ans_30": "",
            "calls_ans_40": "",
            "calls_ans_50": "",
            "skill_result": "",
            "ani": "",
            "dnis": ""
        }
    ]
}

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PERU
Lima +51 (1) 644 91 39

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