4. Smart Survey Details - Wolkvox

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APIs Reports Manager

4. Smart Survey Details

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_4&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows to know the voice of the customer through the detail of answers in the Intelligent Survey that relates the agent (ID and name), the skill (queue and queue name), the call (Call ID, Ani, type of call, result and duration) and the customer’s opinions through tones or voice messages.

Benefit:

This report allows you to measure customer satisfaction with the service received by obtaining information on the ratings for personalized questions.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
agent_id	Refers to the numerical identification of the agent	String
agent_name	Agent’s name	String
agent_dni	Agent identification number	String
skill_id	Corresponds to the identification number of the skill	String
skill_name	Skill name	String
date	Indicates the date in the format Year-Month-Day-Time	String
conn_id	Corresponds to the call identification number	String
ani	Indicates the telephone number from which the customer contacted you.	String
customer_id	Corresponds to the customer’s identification number.	String
q#	These are the personalized questions of the smart survey	String
voice_message_duration	Voice message duration	String
type_interaction	It indicates the type of interaction. The possible values could be conference (conference call), inbound (incoming call), internal call (internal call), internal call_inb (internal incoming call), internal call_que (internal call from a queue), out_pre (outbound call in predictive campaign), outbound_ma (manual outbound call), and transfer (transfer call).	String
result	Displays the outcome of the interaction the client has in the IVR. This column can show the value abandoned (abandoned), complete (completed), or incomplete (not completed).	String
time	Indicates total elapsed time	String
voice_message	Voice message	String
feeling	Recognized sentiment. The values this column displays are: very negative, negative, neutral, positive, and very positive.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_4&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_4&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_4&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_4&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_id": "",
            "agent_name": "",
            "agent_dni": "",
            "skill_id": "",
            "skill_name": "",
            "date": "",
            "conn_id": "",
            "ani": "",
            "customer_id": "",
            "q01": "-",
            "q02": "-",
            "q03": "-",
            "q04": "-",
            "q05": "-",
            "q06": "-",
            "q07": "-",
            "q08": "-",
            "q09": "-",
            "q10": "-",
            "voice_message_duration": "",
            "type_interaction": "",
            "result": "",
            "time": "",
            "voice_message": "",
            "feeling": ""
        }
    ]
}

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Lima +51 (1) 644 91 39

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