5. Encode record from external application - Wolkvox

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APIs Campaign

5. Encode record from external application

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=codify&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}

Description:

This API allows you to encode predictive or preview records from an external application to prevent the dialer from calling the client.

Benefit:

For example, when the customer is contacted through a channel other than the call center or when the customer is called through a manual call and it is necessary to notify the predictive system that the customer has been contacted, with this API it is possible to do that process and in this way the customer is not contacted again.

How it works:

The consumption of this API is done by PUT method.
In the json the parameters are added according to the operation or process to be performed.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
type_campaign	Campaign type. This field can take the values “preview” or “predictive”.	String
campaign_id	Refers to the numerical identification of the campaign.	String
cod_act	Primary result code for the record	String
cod_act_2	Secondary result code for the record	String
comment	Comment	String
customer_id	Refers to the numerical identification of the customer.	String

Response

NAME	DESCRIPTION	TYPE
code	Response code	int
error	Error	String
msg	Description of the response	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=codify&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'PUT',
  CURLOPT_POSTFIELDS =>'{
    "cod_act": "{{cod_act}}",
    "cod_act_2": "{{cod_act_2}}",
    "comment": "{{comment}}",
    "customer_id": "{{customer_id}}"
}',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}',
    'Content-Type: application/json'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff --request PUT 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=codify&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}' \
--header 'Content-Type: application/json' \
--data '{
    "cod_act": "{{cod_act}}",
    "cod_act_2": "{{cod_act_2}}",
    "comment": "{{comment}}",
    "customer_id": "{{customer_id}}"
}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\r\n    \"cod_act\": \"{{cod_act}}\",\r\n    \"cod_act_2\": \"{{cod_act_2}}\",\r\n    \"comment\": \"{{comment}}\",\r\n    \"customer_id\": \"{{customer_id}}\"\r\n}");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=codify&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}")
  .method("PUT", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

				
					import requests
import json

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/campaign.php?api=codify&type_campaign={{type_campaign}}&campaign_id={{campaign_id}}"

payload = json.dumps({
  "cod_act": "{{cod_act}}",
  "cod_act_2": "{{cod_act_2}}",
  "comment": "{{comment}}",
  "customer_id": "{{customer_id}}"
})
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}',
  'Content-Type': 'application/json'
}

response = requests.request("PUT", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 202,
    "error": null,
    "msg": "customer_id xxxxxxxxxxxx has been coded"
}

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