ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows you to track answering machine acknowledgements in detail by relating the customer ID and campaign, the phone number, the date, the AMD result and the optional voice file that can be left as a voice message on the answering machines.
Benefit:
Knowing the details of the interactions that were handled by the answering machine allows you to evaluate the effectiveness of the database by identifying those contacts that are difficult to connect.
How it works:
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| campaign_id | Number identification of the campaign | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| customer_id | Corresponds to the customer’s identification number | String |
| campaign_id | Corresponds to the campaign identification number | String |
| file_name | This is the name of the voice file configured in the AMD to give the client information when the machine answers. | String |
| telephone | Indicates the telephone number to which the call was placed | String |
| result | This is the result of the automatic answering machine recognition functionality. This column can display the values “machine” (answered by a machine) or “human” (answered by a human). | String |
| date | Indicates the date with format year-month-day-time | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=campaign_7&campaign_id={{campaign_id}}&date_ini={{date_ini}}&date_end={{date_end}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox_server: {{wolkvox_server}}',
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"customer_id": "",
"campaign_id": "",
"file_name": "",
"telephone": "",
"result": "",
"date": ""
}
]
}
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Santiago de Chile +56 (2) 240 533 89
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