URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_7&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates in detail the calls and level of service per hour, per skill and per day, taking into account the number of calls received, the percentage of abandonment and the time the customer waits on the line to be attended.

Benefit:

Identifying the service level is important for operations because this indicator can be not only an objective, but also a real performance measurement. This report makes it possible to track very detailed hourly tracking for all skills/services per day.

How it works:

• The consumption of this API is done by GET method.
• To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
• The wolkvox-token header must be used to make use of the authorization token.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
• This API can receive the parameter skill_id=all.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

Response