8. Real-time chat report - Wolkvox

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APIs

8. Real-time chat report

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=chats

Description:

This report provides complete and real-time information of all chats that are active in your operation at the time of the query.

Benefit:

It allows administrators to monitor and manage interactions in real time, ensuring that agents are responding promptly and effectively, which improves operational efficiency and customer satisfaction.

How does it work?

This API is consumed using the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the server nomenclature of the operation.
You must use the wolkvox-token: {{token}} header to use the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
In terms of time, to track your operation, you can consume the information every 5 minutes.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days consulted in dates: 31 days.
Limit of result weight: 256 MB.
Limit of API consumption time: 60 seconds.
Limit of simultaneous consumption of a token: 2 simultaneous requests.
Daily token limit: Number of licenses multiplied by 1000 tokens per day.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required.	String

Response

NAME	DESCRIPTION	TYPE
agent_id	Agent extension number.	String
active_chats	Agent’s active chats.	String
conn_id	Chat identification number.	String
channel	Type of channel where the chat is happening.	String
connector_id	WhatsApp connector identification number.	String
customer_phone	Customer’s phone number.	String
conversation	Dataset about a message sent in the conversation.	String
from	Indicate who sent the message.	String
msg	Message sent by the sender.	String
date	Date the message was sent.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=chats',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=chats")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=chats"

payload = {}
headers = {
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "agent_id": "",
            "active_chats": [
                {
                    "conn_id": "",
                    "channel": "",
                    "connector_id": "",
                    "customer_phone": "",
                    "conversation": [
                        {
                            "from": "",
                            "msg": "",
                            "date": ""
                        }
                    ]
                },
                {
                    "conn_id": "",
                    "channel": "",
                    "connector_id": "",
                    "customer_phone": "",
                    "conversation": [
                        {
                            "from": "",
                            "msg": "",
                            "date": ""
                        }
                    ]
                }
            ]
        },
        {
            "agent_id": "",
            "active_chats": [
                {
                    "conn_id": "",
                    "channel": "",
                    "connector_id": "",
                    "customer_phone": "",
                    "conversation": [
                        {
                            "from": "",
                            "msg": "",
                            "date": ""
                        }
                    ]
                }
            ]
        }
    ]
}

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