9. Real-time interaction report - Wolkvox

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APIs

9. Real-time interaction report

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=campaigns

Description:

This report provides complete and real-time information on all interactions that are active in your operation at the time of the query.

Benefit:

It allows administrators to monitor and manage interactions in real time, ensuring that agents are responding promptly and effectively, which improves operational efficiency and customer satisfaction.

How does it work:

This API is consumed using the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the server nomenclature of the operation.
You must use the wolkvox-token: {{token}} header to use the authorization token.
Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
In terms of time, to track your operation, you can consume the information every 5 minutes.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days consulted in dates: 31 days.
Limit of result weight: 256 MB.
Limit of API consumption time: 60 seconds.
Limit of simultaneous consumption of a token: 2 simultaneous requests.
Daily token limit: Number of licenses multiplied by 1000 tokens per day.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required.	String

Response

NAME	DESCRIPTION	TYPE
agent_id	Agent extension number.	String
active_interactions	Set of active interactions in its operation.	String
conn_id	Chat identification number.	String
subject	Subject of the interaction.	String
fromname	Sender’s Name.	String
date	Date and time the interaction occurred.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=interactions',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=interactions")
  .method("GET", body)
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/real_time.php?api=interactions"

payload = {}
headers = {
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "x records were found",
    "data": [
        {
            "agent_id": "",
            "active_interactions": [
                {
                    "conn_id": "",
                    "subject": "",
                    "fromname": "",
                    "date": ""
                },
                {
                    "conn_id": "",
                    "subject": "",
                    "fromname": "",
                    "date": ""
                }
            ]
        }           
    ]
}

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