To start using QAi Bot, you need to configure a quality matrix specifying which categories and attributes you want to analyze. Then, you should begin the setup of the intelligent bot, which will become your right-hand assistant. Additionally, you must provide the machine with key questions to be resolved once the interaction with the customer is completed.

This is how QAi Bot helps you identify whether the advisor handling the interaction acted in line with the established procedure for managing customer service processes. And all of this happens automatically!