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Use chatbots to automate your service processes

Unify your synchronous channels (Facebook Messenger, Instagram Messenger, WhatsApp, SMS, Line, Telegram, Web Chat) by creating a single chatbot to manage your customers’ requests in an omnichannel way.

Play it now!

Set up chatbots to deliver amazing customer experiences, without being a coding expert, with wolkvox.

Set up highly personalized and increasingly human chatbots

Our chatbots have the ability to communicate with your customers using Artificial Intelligence to generate natural conversations and solve their requirements at first contact. They also allow you to perform integrations to capture or send information about your services and customers, as well as analyze the feelings of your customers in each interaction and identify texts, faces, objects and other features from an image. On the other hand, before the end of an interaction, the chatbot can automatically trigger the satisfaction survey and notify you, without the need for an advisor to intervene in the process.

Under the Continuous Delivery approach, you can use your chatbots to notify your customers in real time about the performance of your operation. You can also modify flows up to 30 times and have a backup of the changes.

Find out more about our solutions

Gestiona llamadas, videollamadas, chat web e interacciones en redes sociales en tu contact center

CONTACT YOUR CUSTOMERS FROM AN OMNICHANNEL PLATFORM

Manage calls, video calls, web chat and social media interactions from a single platform.

Personalizar bots inteligentes para gestionar las solicitudes de clientes en contact center

CUSTOMIZE AND CONFIGURE BOTS WITH ARTIFICIAL INTELLIGENCE

Create intelligent bots to self-manage requests and configure agent overflow to create an incredible CX.

Plataforma innovadora para contact center con gasto variable según operación

A PLATFORM IN CONSTANT INNOVATION, WITHOUT ADDITIONAL COSTS

Variable expense adjusted to the fluctuation of the operation and automatic updates of new functionalities at no cost.

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Count on us as your best technological technological ally

wolkvox is a solution at the forefront of the market

Get the most innovative, reliable, easy to use and fast to implement cloud contact center solution on the market, under the SaaS (Software as a Service) model.

Link all your channels from a single platform

Connect your incoming and outgoing calls to cell phones and landlines, link your video calls and interactions to Email, Facebook, Twitter, Instagram. You can manage your web chat, WhatsApp, Facebook Messenger, Line, Telegram and SMS; as well as set up overflows from web forms – all in one place!

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