Conversational AI + FinOps: Transparency and control for cost-efficient implementation

Conversational AI is transforming the way companies manage customer service, automating interactions, reducing wait times and improving the user experience. However, a common challenge for many organizations is the fear of hidden costs and lack of control over technology spending.

At wolkvox, we understand these concerns. That’s why wolkvox cloud contact center includes a FinOps approach, enabling companies to optimize their investment and confidently manage their operational costs without sacrificing innovation.

FinOps: The strategy that makes the difference

The FinOps (Finance Operations) model is designed to help companies optimize their costs in the cloud through visibility, control and financial efficiency. At wolkvox, we apply this strategy so that our clients can adjust their operations with maximum transparency and flexibility.

Thanks to this, both in the implementation phase and in daily use, companies have a number of benefits such as: 

• Real-time visibility of usage and costs associated with day-to-day deployment.
• Spending optimization, ensuring that you only pay for what you need.
• Generation of customized reports based on specific needs and data priority. 
• Prediction and planning to anticipate and adapt the capacity required by the operation. 
• Constant optimization and recommendations that prioritize the value for the business. 

Conversational AI with full control

This additional support provided by the FinOps model allows our wvx Conversational AI platform to be deployed according to the specific characteristics of each company. Thus, they can focus on improving their customer service without worrying about cost overruns or inefficient technology investments.

FinOps for everyone 

A point that can generate concern for companies is the learning curve that FinOps tools have; moreover, in a scenario of adaptation to Conversational AI, it can be perceived as a double effort. 

Thinking about this situation, wolkvox cloud contact center presents a deployment of FinOps functionalities that are easy to understand. Thus, both the processes of the operation itself, as well as for planning and data analysis, are based on an intuitive user experience; without leaving aside the support we provide 24/7 to our customers.

As additional features in FinOps, we offer: 

• Cost reduction during non-productive times.
• Cost optimization in digital channels based on group attention volume. 
• Hour by hour tracking of operating costs. 
• Efficiency in voicebots and chatbots costs in billing per seconds.

It’s the ideal time to start 

Now that you know our model, you know that innovation doesn’t have to be expensive or complicated. With wolkvox Cloud Contact Center, companies can adopt conversational AI with the confidence that they have FinOps tools to optimize costs, scale with confidence and maintain financial control at all times.

Contact us and start focusing your company’s interactions. 

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