wolkvox allows intelligent configuration of routing models

With the simple graphical environment of wolkvox, you can to set up different routing engines.
IVRs

Virtual agents

Agent scripts

Interactions (Email, Twitter, Facebook)

Chatbots (web chat, WhatsApp, Telegram, Facebook, Line)

Just drag and drop the components you need, which combine with features like
AI

Automatic voice recognition

Intention recognition

Queue statistics

Connection to multiple channels

Database queries

Rest Api connection

PHP development
All this from a single user interface that enables you to reuse codes, components and information for every service channel, connecting multiple skills or suitable agent queues.

HOW DOES IT WORK?

The wolkvox platform allows you to set up different routing engines using the Diagram Studio tab so you’re connected with clients by all possible means.

REASONS TO USE DIAGRAM STUDIO

Integrates multiple service channels

Edits bots and advanced IVRs easily

Applies elements of automatic voice recognition

Incorporates AI components

Creates flow charts by combining different service channels

Evaluates information from multiple databases to fully customize interactions

Designs your attention flows in a graphical environment effortlessly

DIAGRAM ROUTING

ROUTING VOICE

This graphical environment allows you to design an IVR using basic features like ASR (Automatic Speech Recognition) functions, TTS (Text to speech), AI, queue statistics, database variables, among others.

ROUTING CHATBOT

Create your own chatbot and even upgrade it to an agent through our graphical environment, just by dragging and dropping visual components of AI. It is possible to develop a single chat and use it for different chat platforms like WhatsApp, web chat, Facebook, Telegram, and Line. Share a single environment that enables changes with only one click for all chats consuming Routing chat.

ROUTING INTERACTION

Design your own routing engine for interactions like email, Facebook and Twitter with initial responses through bots. If the initial responses do not address the issue, the routing engine moves the interaction to an agent who can continue with the customer service.

DIAGRAM SCRIPT

AGENT SCRIPT

This is a simple environment that allows you to design the flow and sequence through basic features, like dragging and dropping of visual components. It incorporates the necessary features and required characteristics to develop scripts. The agent is supported during the call and can anticipate different possibilities of action before each answer is given by the customer.

ADVANTAGES OF USING DIAGRAM STUDIO

1 Create all the necessary routing models for your processes.
2 Modify developments with just one click, without paying extra.
3 Combine AI tools, ASR, TTS, and all contact channels in a single environment.
4 Connect all your routing engines to multiple databases.

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