URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=dial&customer_phone={{customer_phone}}&customer_id={{customer_id}}&customer_name={{customer_name}}

Description:

This API allows dialing from your internal application without complex developments.

Benefit:

By using this API, you gain dialing convenience, integration with the internal application, automated dialing, efficiency in the calling process, and enhanced agent experience.

How it works?

• The consumption of this API is done through the POST method.
• Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
• Replace {{agent_id}} with the agent’s extension number assigned in the wolkvox system.
• Replace {{customer_phone}} with the customer’s phone number.
• Replace {{customer_id}} with the customer’s identification number. This field is optional.
• Replace {{customer_name}} with the customer’s name. This field is optional.
• Use “wolkvox-token: {{token}}” in the HEADER, replacing {{token}} with the authorization token generated in your wolkvox operation.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API consumption when the result of the previous one is successful.
• The agent APIs v2 require an authentication token for access; however, the use of this token does not affect the assigned consumption. It is important to note that all other restrictions and limits set for API consumption remain applicable when using the agent v2 APIs.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds.
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.