URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=type&cod_act={{cod_act}}&cod_act_2={{cod_act_2}}&comments={{comments}}

Description:

This API allows the agent to categorize or disposition the call from within their internal application without complex developments.

Benefit:

By using this API, you gain a quick and straightforward way to categorize, integrate without complex developments, and automate the call disposition.

How it works?

• This API is consumed using the POST method.
• Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
• Use “wolkvox-token: {{token}}” in the HEADER, replacing {{token}} with the authorization token generated in your wolkvox operation.
• Replace {{cod_act}} with the disposition code to use from the group of activity codes #1 created in your operation. Disposition codes are created from the wolkvox Manager application in the left sidebar by selecting the “Activity codes” tab and choosing “cod_act1” or “cod_act2”. Activity codes can also be created using the API.
• Replace {{cod_act_2}} with the disposition code to use from the group of activity codes #2 created in your operation. It is essential to fill in both disposition code fields without leaving the field for disposition code #2 empty. Disposition codes are created from the wolkvox Manager application in the left sidebar by selecting the “Activity codes” tab and choosing “cod_act1” or “cod_act2”. Activity codes can also be created using the API.
• Replace {{comments}} with the agent’s comment to be assigned to the call disposition.
• Please note that the same token cannot be consumed simultaneously, so you can schedule the consumption of the next API when the result of the previous one is successful.
• The agent APIs v2 require an authentication token for access; however, the use of this token does not affect the assigned consumption. It is important to note that all other restrictions and limits set for API consumption remain applicable when using the agent v2 APIs.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds.
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.