URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hang_type_ready&cod_act={{cod_act_1}}&cod_act_2={{cod_act_2}}&comments={{comments}}

Description:

This API allows hanging up and categorizing the call, as well as setting the agent’s status to “Ready”, thus unifying these actions and reaping significant benefits.

Benefit:

By using this API, you achieve optimization in call categorization, efficiency in encoding, and automation of the agent’s status.

How does it work?

• The consumption of this API is done through the POST method.
• For the API consumption to be successful, the call must be active.
• Replace {{wolkvox_server}} in the URL with the nomenclature of its operation in the server.
• You must replace {{agent_id}} with the extension number of the agent assigned in the wolkvox system.
• You must replace {{cod_act_1}} with the categorization code you want to use. This code must be created in the activity code group 1.
• You must replace {{cod_act_2}} with the categorization code you want to use. This code must be created in the activity code group 2. If you do not want to use a categorization code from the second activity code group, you can use the URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hang_type_ready&cod_act={{cod_act_1}}&comments={{comments}}
• You must replace {{comments}} with the additional comment for the call categorization.
• You must use “wolkvox-token: {{token}}” in the HEADER and replace {{token}} with the authorization token generated in your wolkvox operation.
• Please note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• The agent APIs v2 require an authentication token for access; however, the use of this token does not affect the assigned consumption. It is important to note that all other restrictions and limits set for API consumption remain applicable when using the agent v2 APIs.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds.
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.