Interactive voice recognition or IVR can receive calls and lead customers interactively through option based decisions, providing instant solutions to their needs with the use of voice recordings and simple answering recognition. IVR will receive and provide information via phone and allows integrations with different information systems as well.
The Diagram Studio tab in the wolkvox platform allows you to easily develop IVRs. Just drag and drop components using its user-friendly graphical environment. Diagram Studio enables you to connect via REST API, Web Service, and MySQL, to create transactional and advanced IVRs.
A graphical environment that allows you to design an IVR through basic features, wolkvox has ASR (Automatic Speech Recognition) functions, TTS (Text to speech), AI, queue statistics, database variables, among others.
